FAQ
Returns & Exchanges
What are your return and exchange policies?
We have a 30-day return policy, which means customers have 30 days after receiving their item to request a return. To start a return, clients can contact us at hey@amourlinen.com. Items purchased during our ARCHIVE SALE are non-returnable and non-exchangeable, as these are considered final sale.
We offer exchanges on eligible items; however, custom orders do not qualify for exchange.
How long will my refund take and how will I be refunded?
If approved, the refund will be issued automatically to the original payment method within 14 business days.
What do I do if I receive a defective product?
If you received a faulty product, please send an email with an image here, and we will be happy to help you replace the product.
Can I cancel my order?
Currently, we can only cancel an order within a very limited timeframe - 24 hours after it has been placed. If you would like us to attempt a cancellation, please get in touch with us at hey@amourlinen.com as soon as possible. Be sure to include your email address and order number in your message.
If the cancellation window has passed, your order will still be shipped. Once it arrives, you’re welcome to request a return by contacting us at hey@amourlinen.com.
Payment
What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, Amex, and also PayPal.
What do I do if my payment has been declined?
We accept credit cards including Visa, Mastercard, Amex, and also PayPal. If one of these payment methods was declined, email us here and we will help you figure out what went wrong.
I have a discount code, how do I use it?
You will be able to enter a discount code at the checkout, then the discount will be applied.
Can I use multiple discount codes on one order?
No, unfortunately it is possible to use only one discount code on one order.
Linen Care
How long will linen last?
Quality linen can last decades with proper care. In fact, in many parts of Europe, it is tradition for families to inherit linen sheets from their parents. That's because while cotton starts to show signs of wear after three to five years, linen is coming into its prime after a couple years of use. The reason it can outlast cotton is due to the cellulose fibres found in flax linen–they're slightly longer and wrapped tighter, which enhances their strength and longevity.
What detergent should I use?
Wash your linen with mild liquid detergent only, and avoid using detergents which feature colour brighteners as these formulas will weaken the fibres of your bedding and may discolour them. Also, your linens will soften naturally over time, so you can skip the fabric softener–in fact, we advise that you avoid softeners entirely as they can contain chemicals that leave residue on the linen once washed.
Will the colors fade/change/transfer?
All our linens arrive pre-washed, so they're true to color from the very first use and shouldn't transfer to other surfaces. However, we suggest washing your linen before you use it for the first time with like colors to start the softening process. Over time, some gradual fading may occur, especially if your linen is exposed to a lot of direct sunlight or laundered on hot settings. Keep your washes cold and leave to dry in the shade to best preserve their vibrancy.
How do I dry my linen?
It's best to dry your linen as naturally as possible – it's not only good for your bedding, but the environment, too. Hang your linen up to dry away from direct sunlight to avoid potential fading. If tumble-drying, keep to low settings and avoid overloading the machine. You can also remove your bedding from the line or dryer while it is ever so slightly damp as over-drying linen (especially in the sun) can cause the fabric to feel brittle.
How can I get rid of a stain?
Because linen is highly absorbent, tend to any stains immediately to avoid permanent damage. Launder with plenty of water and wash separately–being careful not to overload the machine so your sheets can soak up as much water as possible. A gentle detergent will work well to remove most stains, and for whites we suggest an oxygen-type bleach instead of a chlorine-based alternative to minimize the risk of discoloration.
What To Expect?
What do linen sheets feel like?
Buttery soft, luxurious and "feels like a hug" are all phrases that have been used to describe our linen. To the touch, natural flax linen has a weighty, tactile feel that's incredibly cozy and comforting, yet breathable enough to use year-round. If you're new to flax linen you might notice it feels slightly crisp or rigid on first arrival. That's because linen gets better over time, and starts softening upon contact with water. The more you wash and use your linen, the softer and more comfortable it will become.
Do linen sheets shed?
Linen sheets are known to sometimes shed little balls of lint or fluff. This is a completely normal part of the linen fiber's lifecycle–and in fact means your sheets are growing softer and more comfortable by shedding excess fibres. As a rule of thumb, the darker the dye, the more likely shedding will occur. This is because the dyes that are darker can lead to a greater buildup of fibres in the linen. If your Threads do start to shed, don't worry–it should settle within a few washes.
Will linen sheets keep me cool/warm?
Linen is comfortable all year round, keeping you cool and summer and warm in winter, so you don't have to swap your sheets as the seasons change. It’s all down to the fibers, which are longer than cotton and therefore create a looser weave within the fabric. Linen's moisture-wicking abilities play a part, too (linen can also absorb up to 20% of its own weight in moisture), wicking away perspiration and effectively regulating your body temperature–great news for anyone who gets really hot or cold at night.
What do linen towels feel like?
Crafted from an intricate waffle weave (also known as honeycomb weave), our linen towels are lightweight, luxurious and "make every day feel like a holiday," according to one reviewer. If you've ever used a Turkish-style towel, you'll be familiar with their light and airy feel–meaning they dry incredibly quickly without compromising on absorbency. Their textured waffle weave will also gently exfoliate your skin with each use and, as opposed to standard pile towels, linen towels will grow softer and more supple over time, outlasting cotton and synthetics. As they soften they may shed excess fibres–if this happens, give them a few washes to free any loose fibers. Because Bed Threads linen towels come as a generously-sized bath sheet, ensure they have access to plenty of water when washing.
Choosing The Perfect Fit For You
How do I choose the right size for bedding?
Every bedding listing includes a size guide with detailed measurements, so please be sure to check them before placing your order - bed sizes can vary across countries and brands.
If you don’t see the exact size you need, no worries! Just send us a message - we’re happy to create a custom order just for you.
Your perfect fit is just a message away!
How do I choose the right size for your clothing?
Each garment on our website includes a detailed size guide with exact measurements to help you find your best fit. Since sizing can vary between brands and countries, we always recommend checking the measurements carefully instead of relying on your usual size.
Please also keep in mind that linen is not stretchable, so if you're between two sizes, it's best to size up for comfort and ease of movement. If you're unsure or need help choosing, feel free to reach out - we’re happy to assist!
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. AmourLinen offer free wordwide shipping orders over 200 USD. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
Since all of our orders are handmade and made to order, production takes 4–8 business days. After that, your order will be shipped:
- Standard Shipping (FedEx Economy): 5-7 business days
- Express Shipping (FedEx Express): 2-3 business days
Please be aware that shipping takes longer than usual during the holidays
Our team is available Monday to Friday. Please allow 1–2 business days for a response to your inquiry. Kindly note that we do not operate on weekends and any messages received during that time will be addressed on the next business day.
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